Official Customer Support & Helpdesk

Have a question about your license, Android appliance setup, or webhook automations? Browse our self-service diagnostics below or submit an official support ticket directly to our engineering team.

⚡ Self-Service Diagnostic Quick-Checks

Most common questions can be resolved in under 60 seconds with these checks:

🔋 1. Battery Optimization

Ensure your phone is set to Unrestricted battery usage for Missed Call Auto SMS (Settings ➔ Apps ➔ Missed Call Auto SMS ➔ Battery). This prevents Android from sleeping the background listener.

📱 2. Device Permissions

Verify that standard Android permissions (SMS, Phone, Call Logs, and Notification Access) are fully granted in your app settings so missed calls trigger immediately.

🔄 3. Phone Upgrades & Reset

Upgraded to a new phone? You can reset your hardware device binding via the Self-Service Portal or request an automatic hardware reset ticket below.

🎙️ 4. AI Receptionist Call Forwarding

Unanswered calls not forwarding? Toggle the AI Voice Receptionist switch OFF and ON in the app. Make sure to tap the green Call button when your carrier dialer opens with *71, *004*, or **61*.

📞 5. Carrier Forwarding Codes

Need to manually disable forwarding? Dial *73 (Verizon/Visible/US Cellular) or ##004# (AT&T/T-Mobile/Cricket/Mint). Forwarding will immediately revert to your normal carrier voicemail.

💬 6. Customizing AI Greeting

Want to customize how your AI answers? Open the app, tap Manage Account & Subscription ➔ AI Voice Receptionist Greeting, type your opening message, and tap Save Greeting.

🎙️ AI Voice Receptionist ($9.99/mo In-App Add-On) — Help & Common Questions

Everything you need to know about setting up, modifying, and canceling the Turnkey Managed AI Voice Receptionist Add-On.

Does the AI Voice Receptionist replace my cell phone number?

No. Your customers still call your existing business cell phone number. When someone calls, your phone rings normally for 15 seconds so you have full opportunity to answer. Only if you miss the call or are on another line does the carrier forward the call to your dedicated AI receptionist.

How do I turn call forwarding off if I want normal voicemail back?

Simply flip the AI Voice Receptionist toggle to OFF on your app dashboard. The app will automatically launch your dialer with your carrier's deactivation code pre-filled (*73 for Verizon, ##004# for AT&T and T-Mobile). Tap Call once, and calls will route back to your standard carrier voicemail.

How does 1-click subscription cancellation work?

You can cancel anytime directly inside the app without calling support. Open Manage Account & Subscription, scroll to AI Voice Add-On ($9.99/mo), and tap Cancel Voice Add-On. The app immediately terminates the Stripe subscription ($0 future renewals) and launches your phone dialer with the rollback code so your carrier stops forwarding calls.

Do I need to create my own GridAI or Twilio account?

No. The $9.99/mo Voice Add-On is completely turnkey and fully managed. We handle the AI voice infrastructure, server webhooks, telephony routing, and speech-to-text models. You only enter your business name and optional custom greeting in the app.

🎫 Submit a Support Ticket

Average response time: under 4 business hours. Direct reply sent straight to your email.

Your Name *

Your Email Address *

Inquiry Category *

Priority Level *

License Key (Optional)

Phone Model & OS (Optional)

Subject *

Detailed Description *

✅

Support Ticket Logged!

Your inquiry has been routed to our technical support team and an instant email confirmation has been sent to your inbox.

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Next Steps:

• Check your email inbox for your automated ticket confirmation receipt.
• If you have log files or screenshots to share, simply reply directly to that confirmation email.
• Expected response time: under 4 business hours.